Service

Elevator service for Polish and international clients

Full-cycle elevator service: maintenance contracts, periodic UDT (Polish technical supervision) inspections, emergency response, GSM alarm communication, complete spare parts inventory across 25+ manufacturers — including legacy Polish elevators (Translift, ZREMB) and modern European brands.

Coverage: residential buildings (apartment blocks, tenement buildings, housing cooperatives), commercial real estate, hospitality, public buildings, industrial facilities.

What PROENSO service covers

Maintenance contract

Periodic maintenance

Scheduled monthly inspections per manufacturer guidelines and Polish UDT regulations. Lubrication, calibration, safety checks, wear documentation. Full service report after each visit.

UDT compliance

UDT inspection support

Coordination with Polish UDT regional offices for periodic technical inspections, post-modernization inspections, special inspections after equipment lifetime expiry (resurs UTB). Documentation package preparation.

Emergency response

24/7 emergency line

Passenger trapping incidents, equipment failure, GSM alarm activation. Response times per contract SLA. Coordination with building security and fire services where required.

Communication

GSM alarm systems

Bidirectional alarm communication from cabin to monitoring centre (mandatory under EN 81-28). SIM provisioning, monthly subscription management, test calls, audit-ready compliance logs.

Repairs & replacement

Component repairs

Control board, drive, doors, cabin elements, safety gear, governors. Repair-vs-replace assessment with cost transparency. Component lead times communicated upfront.

Parts inventory

Spare parts

Complete parts inventory across 25+ manufacturers including legacy Polish elevators (Translift, ZREMB) — drives, control boards, doors, cabin elements, safety components.

Who we serve

PROENSO operates service contracts across multiple building types:

  • Housing cooperatives (spółdzielnie mieszkaniowe) — large fleet contracts for prefabricated apartment blocks, including modernization of 1970s-1980s units
  • Property management companies — multi-building contracts with centralized reporting
  • Homeowner associations (wspólnoty mieszkaniowe) — service contracts for tenement buildings and modern condominiums
  • Commercial real estate — office buildings, retail, hospitality (24/7 SLA contracts)
  • Developers — handover support: warranty period, transition from installer service, first UDT cycle
  • Industrial facilities — freight elevators in warehouses, factories, logistics centres

UDT — Polish technical supervision

Every elevator in Poland is subject to Office of Technical Inspection (Urząd Dozoru Technicznego — UDT) supervision. PROENSO service contracts include:

  • Periodic inspection coordination — every 12 months for passenger elevators, scheduling with regional UDT office
  • Inspection book (książka rewizyjna) — maintenance and inspection log per regulation
  • Special inspections — after major repairs, modifications, equipment resurs (calculated lifetime) expiry
  • Modernization-related UDT approvals — when components are replaced beyond like-for-like maintenance

For technical details on UDT processes see our knowledge guides (currently in Polish).

Critical failures & emergency response

PROENSO contracts define SLA for critical and non-critical failures. Passenger trapping incidents have priority response — typically under 60 minutes in urban Warsaw region, longer for remote locations. Non-critical failures (lights, leveling tolerance, minor noise) are scheduled into routine maintenance windows. GSM alarm activation triggers automated dispatch.

Pricing structure

Service pricing is contract-driven and depends on:

  • Elevator type (passenger vs freight, payload, number of stops)
  • Equipment age and condition (newer = lower service cost; legacy needs more attention)
  • Number of elevators (volume discount for housing cooperatives, property managers)
  • Response SLA (24/7 vs business hours)
  • Scope (maintenance only vs maintenance + repairs included)

We do not publish a price list — every contract is quoted after a technical survey. Request a service quotation →

Need an elevator service quotation?

Contact PROENSO with building basics: location, elevator type, manufacturer (if known), number of units, current service status. We will return a technical scope and quotation within 1–3 business days.