PROENSO Hub — remote elevator monitoring and the digital elevator lifecycle

PROENSO Hub is the platform PROENSO uses to look after lifts and other lifting equipment: a digital equipment record for every unit (technical data, components, documentation, UDT inspections, service life), maintenance, breakdowns and service requests, deadlines and — on a growing number of installations — remote monitoring data. The Hub is used by the PROENSO team; owners and property managers see the result as reports, tracked deadlines and a faster service response.

Elevator telemetry (lift telemetry) is the automatic, remote transfer of operating data from an elevator to a service system — for example status, fault codes, trip counts, door cycles or power supply status. Which data is available depends on the controller and on the communication module fitted.

A communication module next to the controller reads the available data and sends it to the service system. There the data is organised and analysed, and events that need attention are passed to the service team; the target model also links every event to the equipment record. At PROENSO, remote monitoring is being rolled out across more installations, and we confirm the scope for a specific lift after a technical assessment.

Depending on the controller and module: operating status and fault codes, car position, speed, number of starts, door cycles and door travel times, door reversals, selected drive parameters (such as current, frequency, temperature), safety-circuit status, power supply and the module's connectivity. Not every installation exposes all of these signals.

Predictive diagnostics — part of condition-based maintenance — uses operating data and the service history to flag components that need attention before they fail. It gives the service team an early indication, but it does not replace routine maintenance, the technician's judgement or statutory UDT inspections. At PROENSO, data analysis is being rolled out together with remote monitoring.

It is a single, structured record of one lift: technical data, components, documentation, UDT inspections, maintenance, breakdowns, repairs, modernisations and service life — with a full change history. Every unit PROENSO looks after has such a record in PROENSO Hub.

An AI assistant helps the PROENSO team work with documentation and technical knowledge: it searches manufacturer documentation, structures notes (including voice notes) and helps prepare summaries of service requests. When a breakdown is reported, the system suggests manufacturer instructions for the components fitted in that particular lift. AI supports — people make the technical decisions.

No. Monitoring adds information about how the lift operates between service visits. Mandatory maintenance, inspections and decisions of the Polish Office of Technical Inspection (UDT) remain unchanged. PROENSO Hub is not certified or approved by UDT — it is a PROENSO service tool.

PROENSO Hub holds equipment records, documentation, maintenance, breakdowns, UDT deadlines and service life for lifts from many manufacturers, including units we did not supply (multi-brand elevator service). Remote data access depends on the controller and on an available interface — we are extending support to more controllers and confirm the scope for a specific lift after a technical assessment.

When the technician knows the fault code, the history of similar events and the components fitted, the technician can bring the right parts and documentation on the first visit. The event history also helps tell a one-off fault from a recurring problem and plan a repair or modernisation.

In the target model, monitoring events land in the record of the specific lift — next to maintenance, breakdowns, repairs, UDT inspections and components — so the service team reads each signal in the context of the lift's whole history rather than as an isolated alarm. Today, monitoring data is collected by a separate layer of the system, and we are connecting it to the equipment records in PROENSO Hub step by step.